Frequently asked questions

We are open Wednesday to Sunday, 9 am to 5 pm (Mato Grosso time, UTC-4, 1 hour behind Brasília), and also on national holidays. On Monday and Tuesday the Salto is closed, except on holidays.

The price for each day is shown in the booking calendar. Wednesday to Friday costs less than Saturday and Sunday, and holidays have their own price. Children up to 8 years old enter free. Prices are subject to change.

Booking is not required. By buying the ticket for your date on the website, your spot is guaranteed. If the day is not sold out, we also sell at the entrance.

Children up to 8 years old enter free. At the entrance, show the child's ID or birth certificate. In the order, list only the paid tickets, for visitors aged 9 and over.

The ticket is valid for the whole day, until 5 pm (Mato Grosso time, UTC-4, 1 hour behind Brasília), and the price is the same regardless of arrival time.

Yes, as long as tickets are still available on the website. You get your tab at the gatehouse and pay at the convenience store when you leave. Buying ahead guarantees your spot.

The site is about 25 km from Tangará da Serra, Mato Grosso, Brazil. Salto does not offer transport or pick up visitors at the entrance. Parking is spacious, in a wide open area. Open the location on the map ↗

Salto has no accommodation or camping area. In Tangará da Serra, we recommend the Ibis Hotel.

The ticket price is the same for groups, and the group driver does not pay. For groups of more than 20 people, contact us on WhatsApp one month in advance. You can also buy all the group's tickets ahead on the website. Events are also handled through WhatsApp.

Our online checkout needs a Brazilian CPF and postal code (CEP), so foreign visitors without them cannot complete the purchase on the website. Contact us by WhatsApp or at ct.saltodasnuvens@gmail.com with your name, the visit date and the number of visitors, and we will help you get your tickets. If the day is not sold out, you can also buy at the entrance. More details on the international visitors page.

On the website you pay with Pix or a credit card (single payment). Pix is confirmed within a few minutes. Card details go straight to the payment provider over a secure connection and do not pass through our server. If the card is declined, check the details or try another card; Pix is also an option.

After purchase and payment, your tickets with QR codes appear on the order page, which opens right after the purchase. There you can save the image of each ticket, share it or print it (with more than one ticket there is also an option to print all). Keep the order link and show the QR code at the entrance.

Pix is confirmed automatically within a few minutes. Refresh the order page. If the ticket does not appear, contact us on WhatsApp with your name and the date of your visit.

Ask for the links again on the Resend my tickets page: enter the email you used when buying and, if there is a paid order with it, we send the links right away. Also check your spam folder. If you typed the wrong email when buying, contact the management on WhatsApp with the order number or the name used when buying; the management fixes the email and resends the tickets.

The ticket is valid only for the chosen date, with no cancellation or rescheduling at the customer's request. If Salto has to close for safety reasons (for example, in a storm) on the date of the ticket, anyone who has not yet entered receives a full refund automatically, to the same payment method, without having to ask (how long it takes to show up depends on the bank). Anyone who has already entered should ask the management in person, on site, before leaving; the management reviews each case and replies within 48 hours.

Generally no: the ticket is valid only for the chosen date. Exception: if your ticket is for a future date that cost the same or more than the day of your visit, the management may let you in on the day itself, subject to availability. The ticket is withdrawn from the original day and that spot goes back on sale; there is no refund and no charge for the difference. If the ticket is for a day cheaper than the day of your visit, it cannot be used. Please talk to the management on arrival.

While the Salto is open, rain, overcast weather, rising water or lack of beach are not grounds for a refund. If Salto has to close for safety reasons (for example, in a storm) on the date of the ticket, anyone who has not yet entered receives a full refund automatically, without having to ask. Anyone who has already entered should ask the management on site before leaving.

Food, drinks and animals are not allowed, and fishing is not permitted on site (Mato Grosso Fishing Policy, State Law no. 9,096/2009). In return, the bar and restaurant serve you on site.

The menu is presented on site, in printed and digital versions. The bar and restaurant serve lunch, snack platters, appetizers and drinks.

Consumption is recorded on your tab and paid at the convenience store when you leave, by Pix, credit or debit card, or cash. A 10% waiter service fee is charged. We do not accept returns or exchanges of drinks and food.

The Salto is in the middle of the forest, so bees, wasps, hornets, spiders, snakes, monkeys, coatis and capybaras may show up. Stay on the deck and the paths, do not disturb nests or holes, and do not feed or touch the animals. Anyone with an allergy (to stings, for example) should tell the staff on arrival.

Running on the wooden deck is strictly forbidden: walk carefully and very slowly. The floor is very slippery. Jumping over the guardrail is also strictly forbidden. Salto das Nuvens is not responsible for objects or materials belonging to third parties.

Yes, for guests. Connect to the network “Clientes - Salto das Nuvens” and use the password saltodasnuvens. There is also a QR code on site to connect directly.

Parking is spacious, in a wide open area. Wheelchair users, older adults and people with disabilities or reduced mobility can use the lower parking area.

Yes. They can use the lower parking area. Access is to the right of the entrance staircase: in front of the gate there is an intercom reserved for this public. When you arrive, press it and ask to be let in: the convenience store staff answers the intercom throughout opening hours. A step-free path leads people with accessibility needs, by car, down to the beach. There is also a dedicated accessible restroom.

There are showers and a dedicated accessible restroom. We do not have lockers. Life buoys are placed at strategic points.